Deborah had me over yesterday afternoon for a last-minute scheduled session, a followup to our first session last October. In short time, we covered a number of issues. Resolving trouble with Google chat users seeing her video feed, we followed Google's suggestion to enable the video enhancements lab in Gmail settings and that instantly fixed [...]

I had a new client visit today for help upgrading her hard disk and memory. Lesson: When preparing to clone a drive, investigate opportunities to delete unnecessary applications and files before starting the clone. The copy took about two hours altogether and my client stayed to chat for the first hour before we fully realized [...]