A few weeks ago, I responded to a Craigslist ad asking for a Mac Genius. Thomas was on the other end looking for ongoing help with various issues that come up for him with his Mac and iPhone. The first was a major frustration with Reminders, Apple’s todo list app, and led to some research [...]
I'm grateful that no one has had reason to sue me for malpractice, like, as Adam put it this evening, “implanting the wrong knee—er, hard disk—in their Mac.” Today has been a day of surgeries nonetheless, one of them not yet complete, and I may be preparing for another one next week. Adam hired me [...]
Welcome to the first of a new series of posts about my experiences as a coach to Mac users. As I seek to build out my market and sustain myself with the pleasure of accompanying many new clients on a new journey, I have decided to share my experiences with you. Many of my entries [...]
Last week, as a my graduation gift to myself, I bought the OWC Data Doubler and solid-state drive (SSD) that have been on my wish list for a year or two. I use my Mac so much less than when I bought it, since I've offloaded much of my computing to my iPad and now [...]
Two weeks after installing OS X 10.8 Mountain Lion (ML) on my Mac, it's time to share my thoughts on using it. For starters, ML has been an incredibly stable OS. Not that I experienced a lot of crashes before. I just have an impression that it's speedy and solid. However, among all its strengths [...]
Apple announced this afternoon at its quarterly earnings call that OS X 10.8 Mountain Lion will be released tomorrow. It's a $20 upgrade and my MacBook Pro is among the supported models. This past week, I've been preparing my Mac for tomorrow's launch. First, I cleaned up my address book. This was more in preparation [...]
Please take a look at the six ads I've created and help me improve them.
I visited Jenni yesterday afternoon for a long session featuring backup and printing logs, new keyboard shortcuts, and lots of attention of iCloud and its syncing habits. First we attempted to figure out why her Time Capsule backup doesn't always work and investigated a possible connection to print jobs not going through. While we didn't [...]
Deborah had me over yesterday afternoon for a last-minute scheduled session, a followup to our first session last October. In short time, we covered a number of issues. Resolving trouble with Google chat users seeing her video feed, we followed Google's suggestion to enable the video enhancements lab in Gmail settings and that instantly fixed [...]
I had a new client visit today for help upgrading her hard disk and memory. Lesson: When preparing to clone a drive, investigate opportunities to delete unnecessary applications and files before starting the clone. The copy took about two hours altogether and my client stayed to chat for the first hour before we fully realized [...]