How do you organize your files? Are your contacts syncing with your iPhone and are there duplicates? How are you creating, managing, and remembering passwords? These are some of the conversations we will have in 2017. This year, I want to have regular conversations with clients about popular issues that I think most people are [...]
I’ve been into technology for over 30 years, primarily for its usefulness in producing content or achieving a goal. At the time, though, I didn’t realize it would be my business, too. I remember using the wired remote control of our VCR to program it when I was about 8. Around the same time, I [...]
When was the last time you looked in your Downloads folder? In the last six months, I’ve met with many clients whose Downloads folders were chock full of files that had accumulated over several years. Sometimes this resulted in system slowdowns and always frustration about not having enough space. Short on storage, Julie called me [...]
What a busy week! Since last week’s post, I have met with four new clients, each with her own set of needs and a different level of technical savvy than the next. Client #1: Happy Camper On Friday I met with my friend Lynn for the first time. She has a relatively new MacBook Air [...]
“How can I send email to a group—from my iPad?” This is one of the important workflow questions my new client Beth asked me when I first met with her last week. She needs to send announcements to a few small groups and she would prefer to use her iPad than her Mac. Apple makes [...]
Actually, I had a really productive week! Four clients; seven billable hours; one client wants to see me more than once. I’m hoping the coming week fills in quickly. Surely there are more Mac users looking to learn new things about how to use their devices more effectively, more confidently, more happily. (Maybe I’ll hear [...]
How many icons are on your desktop? Do you have a special way of organizing your files? I've discussed the benefits of keeping enough free space on your computer’s storage drive. Once you’re there, how do you stay there? Apple has enabled users to avoid any semblance of organization by offering Spotlight, OS X’s system-wide [...]
A few weeks ago, I responded to a Craigslist ad asking for a Mac Genius. Thomas was on the other end looking for ongoing help with various issues that come up for him with his Mac and iPhone. The first was a major frustration with Reminders, Apple’s todo list app, and led to some research [...]
I'm grateful that no one has had reason to sue me for malpractice, like, as Adam put it this evening, “implanting the wrong knee—er, hard disk—in their Mac.” Today has been a day of surgeries nonetheless, one of them not yet complete, and I may be preparing for another one next week. Adam hired me [...]
Welcome to the first of a new series of posts about my experiences as a coach to Mac users. As I seek to build out my market and sustain myself with the pleasure of accompanying many new clients on a new journey, I have decided to share my experiences with you. Many of my entries [...]